2 months ago, I became a mentor with FutureLab.my and Mentoring SG.
In my first sessions with 2 mentees last week, a recurring question emerged:
โ๐๐จ๐ฐ ๐๐๐ง ๐ ๐ฌ๐ญ๐๐ง๐ ๐จ๐ฎ๐ญ ๐๐ง๐ ๐ข๐ง๐๐ซ๐๐๐ฌ๐ ๐ฆ๐ฒ ๐๐ก๐๐ง๐๐๐ฌ ๐๐จ๐ซ ๐๐๐ซ๐๐๐ซ ๐๐๐ฏ๐๐ง๐๐๐ฆ๐๐ง๐ญ? โ
Now, hereโs the truth.
Standing out requires a different mindset.
You canโt stand out with the same mentality as everyone. ๐
The sessions reminded me of my experience as a young Customer Relationship Office (CRO).
How changing my mindset would elevate my entire career trajectory.
Here are the 5 little-known mindset shifts that you can adopt today:
๐. ๐๐ง๐ข๐ญ๐ข๐๐ญ๐ ๐๐๐ซ๐ฌ๐จ๐ง๐๐ฅ ๐๐ก๐๐ฅ๐ฅ๐๐ง๐ ๐๐ฌ
โ Don’t wait for external challenges.
โ Take responsibility for your growth and participate in cross-functional projects.
๐. ๐๐ก๐ข๐ง๐ค ๐๐๐ฒ๐จ๐ง๐ ๐๐จ๐ฎ๐ซ ๐๐๐๐ฌ
โ Donโt be limited by your current role and KPIs.
โ As a CRO, I looked beyond answering more calls to proactively explore ways to reduce my hotline’s call volume instead.
๐. ๐๐ฎ๐ฅ๐ญ๐ข๐ฏ๐๐ญ๐ ๐
๐จ๐ซ๐ฐ๐๐ซ๐-๐๐ก๐ข๐ง๐ค๐ข๐ง๐ :
โ Anticipate your future roles.
โ I knew I wouldnโt answer calls in my next role. So, I planned two steps ahead to learn essential new skills to be a team leader.
๐. ๐๐จ๐ง๐ญ๐ซ๐ข๐๐ฎ๐ญ๐ ๐๐๐ซ๐ฌ๐ฉ๐๐๐ญ๐ข๐ฏ๐๐ฌ ๐๐ง๐ ๐๐๐๐๐ฌ
โ Contribute towards work improvement.
โ People remember your ideas, not the KPIs you achieved.
๐. ๐๐๐ฆ๐จ๐ง๐ฌ๐ญ๐ซ๐๐ญ๐ ๐๐ญ๐ซ๐๐ญ๐๐ ๐ข๐ ๐๐ก๐ข๐ง๐ค๐ข๐ง๐ ๐๐ง๐ ๐๐๐ญ๐ฎ๐ซ๐ข๐ญ๐ฒ
โ Ask the โhowโ and โwhatโ.
โ Step up strategically and show maturity to understand the bigger picture while others avoid โdoing moreโ.
These mindset strategies turned me from a self-doubting CRO to a confident team leader within 2 years.
They paved the way for more career opportunities including being part of Singtel Groupโs Myanmar market entry task force and taking up an assignment in Indonesia.
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Our mindset is akin to our second skin. ๐ง
We wear it 24/7. In our work and into our life.
Whether you are starting, an established executive or a team leader, cultivating a growth mindset would allow you and your team to stand out and deliver greater impact.
Master your mindset and watch your career soar! ๐
